Get in Touch With Us
This page tells you how to contact the editorial team at Best Social Casinos, what we can help with, and what falls outside what we can do. We cover sweepstakes and social casinos available to US players — the dual-currency sites where Gold Coins are for play and Sweeps Coins can, subject to the operator's official rules, be redeemed for prizes. We are an independent comparison site, not an operator, so the fastest route to an answer depends on who you actually need.
Email Is the Way to Reach the Editorial Team
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer during holiday weeks when several operators tend to change their welcome offers at once.
Give us a little context and you will get a better answer. Useful details include:
- The site you are asking about — name the operator, for example Spinblitz or Crown Coins, rather than "the one with the big coin offer."
- Your state — availability and eligibility for sweepstakes casinos is decided state by state, so an answer that is right for one reader can be wrong for another.
- The page you were reading — a link or page title helps us find the exact line you mean.
- A screenshot — especially for offer terms, redemption thresholds or state lists that look different from what we published.
Please do not send account numbers, passwords, full card details, or images of your government ID. We never need them, and we do not want them in an inbox.
What We Can Help With — and What We Cannot
| Bring this to us | Take this to the operator |
|---|---|
| A factual error, stale offer, or outdated state list on one of our pages | Account verification (KYC) reviews and document requests |
| Questions about how the sweepstakes model works in general terms | A pending or declined Sweeps Coins redemption |
| Suggestions for operators or topics to cover | Missing coin purchases, failed card payments or duplicate charges |
| Feedback on our comparison criteria or ranking method | Bonus disputes, playthrough questions and coin expiration on your account |
| Partnership and advertising enquiries | Self-exclusion, cooling-off and deposit limit requests on a specific site |
We have no access to any player account anywhere. We cannot credit coins, release a redemption, reopen a closed account or overturn an operator's decision. What we can do is point you at the right complaints channel and, where an operator's published terms appear to contradict what they advertise, look into it and update our coverage.
How Our Coverage Is Funded
Some links on this site are commercial. If you sign up with an operator through one of them, Best Social Casinos may earn a commission at no cost to you. That arrangement does not buy a position in our rankings and it does not soften a write-up. If you think a page reads like it did, say so in your message — that is exactly the kind of feedback we want, and we will explain our reasoning or change the page.
Reporting an Offer That Has Changed
Welcome bundles at new sweepstakes casinos move quickly. Coin amounts get reshuffled, free spin counts change, and states get added or dropped without much notice. These are the offers we currently list for our three top-rated sites, and the kind of change worth flagging:
- Spinblitz (editorial rating 10.0) — listed with 100 Million Gold Coins tied to the BLITZ JACKPOT promotion. Gold Coins are the play-only currency, so a headline number this large is a measure of session length, not prize value. Tell us if the amount has changed, if the jackpot promotion has ended, or if your state is no longer accepted at signup.
- Lone Star (9.9) — listed with a welcome offer of up to 500k GC and 105 free SC. "Up to" is doing real work in that phrase: the full amount usually depends on completing steps such as email and phone verification, or a first coin package. Flag it if the SC portion you actually received differs, or if playthrough conditions were applied that we have not described.
- Casino.Click (9.9) — listed with 150 extra coins and 10 free spins. A smaller, simpler offer than the two above, and the free spins are usually locked to specific titles. Let us know if the eligible game has changed or the spins expired sooner than the terms stated.
A limitation worth being upfront about, and it applies to all three: editorial ratings are our own assessment of the overall experience, not customer review scores and not a prediction of results. Casino-style games are games of chance. No rating here suggests a likely outcome.
Questions About Money, Coins and Redemption
We get more mail about this than anything else, so here is the general shape of it. Buying coin packages is optional. Legitimate sweepstakes operators run a no-purchase-necessary alternative method of entry, typically a mail-in request set out in their official rules, and they also hand out free coins through daily logins, seasonal promotions and tournaments. If a site implies purchase is the only route to Sweeps Coins, that is worth telling us about.
When people do pay, US operators commonly support debit cards, ACH bank transfers and online payment providers; support for PayPal, gift card options and cryptocurrency varies by operator and is not universal. Going the other way, redeeming Sweeps Coins is not the same as withdrawing from a bank. Expect a minimum redemption threshold, a promotional playthrough requirement on bonus coins, identity verification before a first redemption, per-day or per-transaction limits, and a processing window measured in business days rather than minutes. Coins can also carry expiration dates. Because these figures differ by site and change, check the operator's current terms and official rules rather than relying on a number you saw once — and if ours is out of date, email us.
One more thing readers ask that we cannot answer for you: prize redemptions may be taxable under federal and state rules. Keep your own records and consult official guidance or a tax professional. We do not give tax or legal advice.
What These Sites Actually Offer
Most messages about "what should I try" come down to the game mix, so briefly: the libraries at sweepstakes casinos are built mainly around slots, including progressive jackpot titles and games spanning low to high volatility, with published RTP ranges that vary by title and provider. Beyond the reels there are table-style games such as blackjack, roulette and video poker, crash and instant-win formats — Crash Duel is the clearest example among the sites we list — and, at some operators, live dealer rooms streamed with real hosts. Availability of live tables is patchier in the sweepstakes model than at regulated real-money casinos, so do not assume it. Nearly everything is built for phones first, which suits short sessions and daily reward collection.
Beside the casino-style lobby, these same operators usually run other product lines: social poker rooms, bingo, sportsbook-style prediction or pick'em contests in some cases, and loyalty programs with tiers, leaderboards and seasonal tournaments. Those adjacent products often use the same coin balance but different rules, different playthrough and sometimes different state eligibility. If you contact us about one of them, name it — the terms rarely carry across.
Eligibility, State Rules and the Limits of Our Answers
Sweepstakes casinos are governed largely at state level in the US, not by a single national framework. Some states permit most operators, some have passed laws or taken enforcement action against them, and operators themselves exclude states where they judge the legal risk too high. Laws are changing often. Geolocation checks are standard, and account holders must generally be at least 18, with some operators or states requiring 21.
So when you ask us "is this site legal for me," the honest answer is that we will explain how the sweepstakes model works and what to look for, but we will not tell you a site is definitely legal in your situation. Check the operator's eligible-state list and terms, and check your own state's current position. If you need a definitive answer, that is a question for a qualified attorney in your state.
Our coverage is focused on US sweepstakes and social casinos. If you have landed here looking for something else — our page on non-GamStop casinos in the UK sits under a completely different regulatory regime and is not a comparison point for anything described above.
If Gambling Has Stopped Being Fun
Please do not wait on an email from us. Operators offer self-exclusion, cooling-off periods and deposit or purchase limits in account settings, and blocking software can restrict access across your devices. For independent help, the National Council on Problem Gambling operates a confidential national helpline, and Gamblers Anonymous runs meetings across the country. If you mention this in a message to us, we will reply with resources and nothing else — no offers, no recommendations.
Corrections, Complaints and Right of Reply
If you are an operator and believe we have described your offer, terms or state availability incorrectly, write to the same address with the specific line and the current source. We will verify against your published official rules and terms and correct what needs correcting. We will not remove an accurate limitation because it is unflattering, and every site we recommend carries at least one.
Readers who want to see how we arrive at a ranking can ask for that too. In short: we research published terms, offer structures, coin and redemption conditions, game range, payment and support options, and stated eligibility. We do not deposit, play or redeem to test sites, and we do not present advertised processing times as measured results. Commission does not affect position.
Before You Write
Three quick checks that save everyone time. First, confirm whether your question is about our content or about your account — the table above sorts most of them. Second, check the operator's own help center and official rules, since redemption minimums, playthrough and state lists live there and are updated more often than any comparison page. Third, include your state and the operator name in your first message.
Then send it to [email protected]. We would rather hear from you with a half-formed question than have you guess.